Wadanonomori, Hakuba, Nagano, Japan +81.261725211


We have posted frequently asked questions from customers. For questions not listed below, please contact us by telephone or inquiry form.

How do I use the restaurant?

Restaurant is on the first floor, breakfast is served from 7:00 and dinner is served from 18: 00-.
Those who wish to have dinner, please inquire at reception desk by 11:00 on the day.

For more information on the restaurant please see the restaurant page

Can I eat out?

Yes. Several restaurants are located around the hotel.
When you go out at night, please bring your room key yourself.

If you would like a taxi to the following
Alps Taxi: 0261-72-2221
Hakuba Kanko Taxi: 0261-72-2144

How do you store valuables?

Please keep your valuables at the reception during your stay.

Can I get travel information and map about Hakuba?

The lobby has an English / Japanese map and an Essential guide.
Alternatively, please use the free internet PC (high speed) which is provided in the lobby.

What other services are available?

BF has a play room, high definition TV, DVD, CD player, movie software, English books etc are prepared.
The next room has an automatic washing machine / dryer.
If you want to drink soft drinks and beer at night etc, there is a vending machine on the 3rd floor.
The lobby has English / Japanese newspapers.
Stamps and postcards are sold at the front desk.

When I check out, can I send my luggage to the airport etc?

Yes. Please contact the front desk at least 2 days in advance for delivery to Narita International Airport and Chubu International Airport.